Data Deletion Instructions

To delete your Vertofi account, choose either option:

• Email privacy@vertofi.com from your registered email address with the subject line “Account Deletion Request”, including your registered name, business name and registered mobile number; or
• From within the Vertofi app, contact support and request account deletion; our team will guide you through verification.

If you wish to delete specific personal data rather than your entire account, email privacy@vertofi.com with the subject line “Data Deletion Request” and describe the data you want removed. If you connected WhatsApp, banking or other integrations, you may also withdraw those consents at any time, which stops further processing from those sources.

All deletion requests are handled at privacy@vertofi.com. Please send your request from the email address associated with your account to help us verify your identity quickly.

To protect your financial data, we verify the identity of every requester before acting. We may ask you to confirm the request from your registered email or mobile, or to provide information that matches our records. We will not action a deletion request we cannot verify, to prevent unauthorised deletion of business records.

We acknowledge deletion requests within seventy-two (72) hours. Once verified, we delete or irreversibly anonymise eligible personal data within thirty (30) days. Data held in encrypted backups is purged on our regular backup-rotation cycle, typically within ninety (90) days. Data that we are legally required to retain is segregated and access-restricted until its statutory retention period expires, after which it is deleted.

Because Vertofi processes accounting, GST, payroll and tax records, certain information must be retained even after an account is deleted, to comply with Indian law and to meet audit, compliance and legal obligations. This may include:

• Invoices, accounting books, ledgers and financial statements retained under tax and companies law (generally up to 8 years);
• GST records and returns retained under the Goods and Services Tax law;
• Payroll and statutory deduction records (PF/ESI/TDS) retained as required;
• Transaction and billing records needed for tax, accounting and dispute resolution;
• Records subject to an ongoing audit, investigation, legal hold or dispute; and
• Minimal records required to demonstrate compliance with deletion and consent obligations.

Where retention is required by law, we retain only the minimum data necessary for the specific statutory purpose, restrict access to it, and delete it once the applicable retention period ends or the legal obligation no longer applies. All other personal data eligible for deletion is removed within the timelines described above.

Once your request is processed, we will confirm completion by email and indicate any records retained under a statutory exception. If you have questions about deletion at any time, contact privacy@vertofi.com.